Shipping policy
Last updated: October 7, 2026
Thank you for shopping with Splitiva. This Shipping Policy explains how we process and ship orders placed through our website.
Order Processing Time
Orders are generally processed within 2–3 business days, Monday through Friday, excluding public holidays.
Once your order has been processed, it will be handed over to the shipping carrier for delivery.
During holidays, promotional periods, product launches, or periods of unusually high order volume, processing may take slightly longer.
International Shipping
We currently ship to most countries worldwide, subject to carrier availability and applicable import restrictions.
Estimated delivery time for international orders is approximately 6–9 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, local postal services, customs clearance, weather, and other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the destination, shipping method, package weight, and package size.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when tracking is available.
Please allow some time for the tracking information to become active after the package has been handed over to the carrier.
Shipping Delays
While we work to ensure your order arrives within the estimated delivery window, delays can occasionally occur.
Splitiva is not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, weather conditions, carrier disruptions, strikes, public holidays, or other transportation-related issues.
If your order is delayed, please contact us at hello.splitiva@outlook.com and we will do our best to assist you.
Customs, Duties & Taxes
For international orders, your country may impose customs duties, import taxes, VAT, or other fees upon arrival.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs policies and fees vary by country, so we recommend checking with your local customs authority if you are unsure about potential charges before placing an order.
Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your order.
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, an unsuccessful delivery, or failure to collect the package, we may contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If your package arrives damaged, please contact us as soon as possible at hello.splitiva@outlook.com with your order number and, where possible, photographs of the package and the damaged item.
We will review the situation and assist you in accordance with our Refund & Return Policy and applicable consumer protection laws.
Contact Us
If you have any questions about shipping or your order, please contact us at: