Refund policy
Refund & Return Policy
Last updated: October 7, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. This Refund & Return Policy explains when and how you can return an item or request a refund.
1. Returns
We accept eligible returns within 30 days of the date you receive your order.
To be eligible for a return, the item must be returned in the condition in which you received it, with its original packaging and any included accessories, where applicable.
You may inspect the product to determine whether it is suitable for you. However, if the product has been used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any diminished value, where permitted by applicable law.
To request a return, please contact us at:
Please do not send an item back before contacting us and receiving return instructions.
2. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, the customer is responsible for the cost of returning the item.
For customers in the European Union, we will reimburse the cost of the original standard delivery where required by applicable law. Additional costs resulting from choosing a more expensive delivery method are not refundable.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello.splitiva@outlook.com and provide your order number and, where possible, photographs showing the issue.
We will review the issue and, where appropriate, provide a replacement, repair, refund, or other remedy in accordance with applicable consumer protection laws.
4. European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the legal right to cancel your purchase within 14 days of receiving your goods, without providing a reason.
To exercise this right, you must notify us of your decision before the 14-day period expires.
After notifying us, you must return the goods without undue delay and, in any event, within 14 days of communicating your decision to withdraw.
You are responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.
You may inspect the goods as necessary to establish their nature, characteristics, and functioning. If you handle or use the goods beyond what is reasonably necessary for this purpose, you may be responsible for any resulting loss in value, to the extent permitted by applicable law.
We will issue the refund without undue delay and generally within 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first, subject to applicable law.
The refund will normally be made using the same payment method used for the original transaction.
Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country.
5. Exceptions
Certain products or circumstances may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including certain:
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Custom-made or personalized products
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Products that deteriorate or expire rapidly
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Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed
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Other products or services specifically excluded by applicable law
Any statutory exceptions will only apply where permitted by the laws applicable to your purchase.
6. Sale Items and Promotions
Unless otherwise required by applicable law, promotional or sale items may be subject to the same return policy as regular-priced items.
Nothing in this policy limits any mandatory statutory rights you may have.
7. Exchanges
If you would like a different product or variant, the simplest option is generally to return the original item, where eligible, and place a new order.
If your item is defective or we sent you the wrong item, please contact us before placing a new order so that we can assist you.
8. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your bank, credit card company, or payment provider additional time to process and display the refund in your account.
If you have not received your refund after the applicable processing period, please contact us at:
9. Contact Us
If you have any questions about returns, refunds, or your order, please contact us at: